Refund Policy

We have a 14-day full refund return policy, which means you have 14 days after receiving your item to request a return for a full refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and ribbon, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at eva@tensixteenboutique.com. Please note that returns will need to be sent to the following address: 

Ten Sixteen Boutique

6325 Old U.S. Hwy 52

PO Box 1270

Winston-Salem, NC 27127

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at 

eva@tensixteenboutique.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eva@tensixteenboutique.com